1. Scope and conclusion of contract
These terms and conditions apply to the hotel accommodation contract as well as to all other services and deliveries provided by the hotel for the guest.
The contract is concluded with the guest after his application through the acceptance of the hotel. The hotel is free to confirm the room booking in writing.
2. Services, prices and payments
The hotel is obliged to provide the rooms booked by the guest and to provide the agreed services. The guest is obliged to pay the applicable or agreed hotel prices for the room provided and for other services used by him.
If the period between the conclusion of the contract and the performance of the contract exceeds four months and the price generally charged by the hotel for the agreed service increases, the hotel can increase the contractually agreed price appropriately, but by a maximum of 10%.
Invoices from the hotel are due for payment immediately upon receipt without deduction. The hotel is entitled to request an appropriate advance payment or security deposit upon conclusion of the contract or thereafter.
The guest can only offset or reduce claims of the hotel with an undisputed or legally binding claim.
All defects or complaints must be reported by the guest to the hotel staff (hotel) on site, at the latest when checking out. Later complaints cannot be accepted.
3. Provision and return of rooms
The guest does not acquire the right to be provided specific rooms unless the hotel has confirmed the availability of a specific room in writing.
Booked rooms are available to the guest from 4 p.m. on the agreed arrival date. The rooms provided must be occupied by 6 p.m. on the day of arrival. After this point in time, the hotel can rent them out to someone else, unless the guest has previously notified the hotel in writing that they will arrive later.
On the day of departure, the rooms must be vacated and made available to the hotel by 11.00 a.m. at the latest. Thereafter, in addition to the damage it incurs as a result, the hotel can invoice 40% of the list price for additional room use up to 6 p.m., and the full list price of the room from 6 p.m. onwards. The guest is free to prove to the hotel that the hotel incurred no or significantly less damage.
4. Resignation of the guest
The guest can withdraw from the hotel accommodation contract at any time.
Insofar as the parties have agreed a cancellation period in writing, no cancellation fees will be charged if the cancellation occurs during the agreed period. After the deadline has expired or if such a period has not been agreed, the hotel is entitled to appropriate compensation, provided that the hotel is neither in default of performance nor is it impossible for the hotel to perform the agreed service.
The hotel has the right to demand a flat rate cancellation fee based on the following:
For changes or cancellations of reserved hotel rooms, conference rooms or arrangements, the following will be charged:
up to 15 days before arrival 50% of the booked services
14 to 4 days before arrival 80% of the booked services
3 to 0 days before arrival 100% of the booked services
If the room was booked in connection with an event, the following flat rate cancellation fee may be requested:
- 50% if the guest withdraws up to 30 days before the event
- and in the event of cancellation less than 30 days before the event, 90% of the agreed overnight price.
The hotel also has the right to calculate the compensation specifically. This amounts to a maximum of the contractually agreed price for the agreed services minus the value of the expenses saved by the hotel as well as what the hotel acquires through other uses of the agreed services.
The guest has the right to provide evidence that the hotel has not suffered any damage or that the hotel has suffered less damage than the required flat rate compensation.
5. Resignation of the hotel
During the period of an agreed right of withdrawal, the hotel is also entitled to withdraw if there are other inquiries about the booked rooms and the guest does not waive his right of withdrawal in response to inquiries from the hotel.
Otherwise, the hotel is particularly entitled to withdraw if
- the hotel has justified cause to believe that the accommodation of the guest can endanger the smooth business operations, the security or the reputation of the hotel in public, without these circumstances being attributable to the sphere of control and organization of the hotel;
- an agreed advance payment is not made after a grace period set by the hotel.
If the hotel is justified in withdrawing from the contract, a claim for damages by the guest is excluded.
The hotel is liable for any type of negligence and intent for contractual obligations that are indispensable for achieving the purpose of the contract. In addition, the hotel's liability is limited to grossly negligent or willful action by its employees and other vicarious agents. This applies in particular to secondary contractual obligations, compensation for damages due to non-performance, impossibility and tort.
Liability is limited to foreseeable damage for the hotel. Liability for consequential and indirect damage is also excluded. The hotel is liable to the guest for items brought in according to the statutory provisions. The hotel is also not liable for damage caused by parking vehicles in the hotel's car park, even if the use of the car park is expressly indicated or a fee is requested. This does not apply if the hotel or its vicarious agents are responsible for gross negligence or intent.
The same applies to the execution of wake-up calls or the forwarding of messages for or on behalf of the guest.
Insofar as the aforementioned claims are not reported to the hotel immediately after becoming aware of them, they will expire.
7. Liability for payments with credit cards
The guest is liable to the hotel for payments made by credit cards in the event that the invoice amounts are not paid by the credit card operator or are reversed. The guest is also liable for payment promises given to the hotel by hotel booking systems in the event that the hotel booking company has not made the payment or if the hotel booking system has reversed the amount. The decisive factor is whether the guest stayed in the hotel.
8. Copyright, disclaimer and reservation of right to make changes
All rights reserved. Unless otherwise stated, all graphics, texts and other content are the property of Eden Immobilienverwaltungs GmbH (Hotel Fährhaus). The responsibility of the correctness lies with the respective authors. The copyright of the website lies solely with Eden Immobilienverwaltungs GmbH (Hotel Fährhaus). All graphics provided are the property of their respective authors, unless otherwise stated. If an image or an advertising banner has violated applicable law or has been placed here without consent, we ask for an email to the administrator. Further processing (publication, editing) is only permitted with the express permission of Eden Immobilienverwaltungs GmbH (Hotel Fährhaus). The content of this website may not be reproduced and / or published or saved in another information system in whole or in part without the prior written consent of the author. The use or misuse of the content of this website is strictly prohibited.
9. Final provisions
The place of fulfillment and payment is Saarbrücken. The place of jurisdiction is Saarbrücken.
Should individual provisions of these general terms and conditions be or become ineffective, this shall not affect the validity of the remaining provisions.
As of April 6, 2009